Rachel McLuckie
The Adopting a Customer Mindset Badging for Sales Professionals validates that the candidate has demonstrated and understanding of the decision making cycle and why adopting a Customer Mindset is important. Through a series of interactive web based sessions sandwiched with pre-work and reflective exercises, hands-on practical experience, the candidate demonstrates their ability to use the tools introduced in the program, lead with insights and sell value in customer interventions. Candidates who have earned this credential have demonstrated their skills through completing both the live sessions and the pre-work exercises.
Skills / Knowledge
- Understand Customer Mindset
- Identify Decision Making Cycle
- Use Cross Check Tool
- Lead with Insights
- Terrain Mapping
- Customer Drivers
- Sage Differentiators
- Address customer anxieties
Issued on
December 15, 2021
Expires on
Does not expire