Emelie Smith
CSMs who hold the Health Scoring Customers Badge show that they, through understanding how to score their customers, know what factors will influence the customer health and how to segment their customers. Crucially they will also understand the importance of reacting to poor customer health.
Skills / Knowledge
- Customer success
- factors that impact customer health
- Identify healthy customers
- How to react to unhealthy customers
- How to score customers
Issued on
February 18, 2025
Expires on
Does not expire