Emelie Smith
The holder of the Customer Success KPIs Badge has demonstrated an understanding of where KPIs are important, what impact they have to overall customer success and specifically where each KPI is measured from.
Through completing the eLearning, CSMs have shown they understand that while KPIs play a vital role for businesses, the vital element is creation of success for their customers
Skills / Knowledge
- Customer success
- Understand KPI meanings
- What KPI's can be applied and when
- How to positively influence KPIs
- Digital approach to Customer Success
- Segmentation of customers
Issued on
February 17, 2025
Expires on
Does not expire