Emelie Smith
CSMs who hold the Minimising Churn Badge have demonstrated that they understand signs of churn and what actions they can take to help mitigate and proactively manage risks of churn. Using the previous stages of learning to boost their knowledge and understanding to the final, most impactful element of life as a CSM
Skills / Knowledge
- Customer success
- What Churn is
- Commercial impact of Churn
- Churn risk elements
- Addressing risk of Churn
- The role of CSM in minimising churn
Issued on
February 18, 2025
Expires on
Does not expire