claire Henderson
The Sage customer success foundation badge validates that learners have demonstrated sufficient awareness and understanding of basic customer success best practices and the considerations when embedding and growing a customer success practice.
Candidates earning this credential have demonstrated their ability by completing the knowledge check covering the content contained within the Partner Customer Success Toolkit (Foundation level) including:
• Why customer churn and steps to overcome the risk.
• Measuring customer success.
• How to score customer health.
• Measuring and predicting customer satisfaction using NPS.
• Building customer success plans.
• Enabling successful customer onboarding.
• Delivering effective customer business reviews.
• Building a customer advocacy program checklist for success.
• Building a customer success competency model.
• Awareness of Customer Success Manager and Director role descriptions.
• Awareness of additional customer success training and certification options and recommended further reading.
• An appreciation of the considerations for establishing and embedding a customer success practice.
Overall completion of the program is verified by Sage to ensure knowledge and awareness meets the standards expected.
Skills / Knowledge
- Customer success
- Customer health measurement
- Customer success planning
- Customer onboarding
- Customer business reviews
- Customer advocacy
- Managing customer churn